I did go with for mats, but not because of price. Chris' comments that I refused to keep the mats because they were too expensive is also incorrect. Nor did I say I was leaving for price This is a total fabricated lie! In fact, Cintas' contract states that a customer has the right to refuse price increases at any time. I never once said that Jay did a good job! This was Chris interpretation. I then stated that it is too expensive to continue to pay for something I am not getting so I went with for chemicals since I only have to buy chemicals when I need them rather than Cintas billing me when I am not receiving product. What I said was that Jay, the SSR did come every other week as he should but that some of the chemicals were not getting filled. Apparently Chris didn't listen to a word that I said when he spoke to me on January 11th. First and foremost, I want to be clear that I didn't cancel services due to price. I have reviewed the notes from Chris D, and disagree with the series of events and the information that was stated.

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. Please let me know if there are any further actions. None of these events took place with this customer which is the reason for this course of action.

Any outstanding balances for services previously rendered must be paid in full as well. If Cintas can then not resolve any material complaint within a normal course of business, the customer is then able to terminate the agreement given that all rental items are paid for and/or returned in good and usable condition. We also state within our service agreement that if a customer is dissatisfied with our service, they can simply send a registered letter to the attention of the general manager. The service agreement allows us to have the security to make these types of investments. Including material, costs associated with laundering the products, delivery, etc.

We make many investments within a customer. We do operate off of service agreements and our service agreement states that any successor of a current customer will be responsible for the active agreement currently in place. We wish to service our customers in order to exceed their expectations.

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